Field Officer (Relationship, Collection & Recovery) - Jawa Barat

Join BCA Finance as a Field Officer (Relationship, Collection & Recovery) in Jawa Barat and play a pivotal role in maintaining strong customer relationships while ensuring timely recoveries. This position is ideal for individuals with a passion for building connections and driving results in the finance sector. Based in Jawa Barat, you'll have the opportunity to work with a dynamic team and contribute to the growth of one of Indonesia's leading financial institutions.

As a Field Officer, you'll be out in the field, meeting with customers, understanding their needs, and building long-term relationships. Your daily tasks will include visiting customer locations, collecting payments, and ensuring that all financial obligations are met on time. You'll use tools like Salesforce and SAP to manage customer interactions and track recovery progress. This role is perfect for those who enjoy a mix of administrative work and direct customer engagement.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong customer relationships through regular visits and follow-ups.
• Collect payments and recover overdue amounts efficiently using Salesforce and SAP.
• Provide excellent customer service and resolve any issues promptly.
• Monitor customer accounts and provide financial advice when needed.
• Submit accurate and timely reports on collections and recoveries.
• Collaborate with the team to achieve monthly and yearly targets.
• Participate in training sessions to stay updated on the latest financial products and services.
• Ensure compliance with all internal policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the finance or banking sector.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Strong communication and interpersonal skills.
• Familiarity with Salesforce and SAP is a plus.
• Ability to work independently and as part of a team.
• Knowledge of Indonesian financial regulations and practices.
• Valid driver's license and reliable transportation.
• Passion for building strong customer relationships and driving results.

🛠️ Keahlian

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