CRM Administrator - Jakarta

Join PT Digital Solutions Indonesia as a CRM Administrator in the heart of Jakarta! We're seeking a detail-oriented professional to manage, optimize, and enhance our Customer Relationship Management (CRM) systems to drive efficiency and customer satisfaction.

As a CRM Administrator at PT Digital Solutions Indonesia, you'll be the backbone of our customer service operations. You'll work closely with our sales, marketing, and customer support teams to ensure our CRM system, Salesforce, is always up-to-date and running smoothly. Your daily tasks will include data entry, user support, system configuration, and performance analysis. This is a fantastic opportunity to grow your career in a dynamic and innovative company.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain the Salesforce CRM system, ensuring it operates efficiently and effectively.
• Provide user support and training to internal teams on the use of Salesforce.
• Monitor system performance and implement improvements to enhance user experience.
• Manage data entry and ensure data accuracy and integrity.
• Collaborate with cross-functional teams to gather requirements and implement CRM solutions.
• Generate reports and analytics to track CRM performance and identify areas for improvement.
• Stay up-to-date with the latest CRM trends and technologies.
• Participate in system upgrades and maintenance activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a CRM Administrator or similar role, preferably with Salesforce.
• Certification in Salesforce Administrator or equivalent is a plus.
• Strong knowledge of CRM systems and data management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.
• Familiarity with data analysis tools such as Tableau or Power BI is a plus.

🛠️ Keahlian

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